Returns & Exchanges
At Zainab Chottani, we strive to ensure your satisfaction with every purchase; however, if you are not completely satisfied, you may return or exchange eligible items within 14 days of delivery.
Initiate Request
Contact our customer care team via email or WhatsApp with your order number and reason for return to receive a Return Authorization.
Packaging
Ensure the items are in their original condition, unworn, and with all Zainab Chottani tags and original packaging intact.
Shipment
Send the package back to our designated warehouse using a trackable courier service and provide the tracking details to our support team.
Quality Check & Refund
Once your return is received and passes our quality inspection, we will process your refund or exchange within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing